Terms and Conditions

Booking and Payment Policy

If you are traveling with your family, please contact us for information about the room configurations we can offer you.

Please Note:
-All reservation requests are subject to confirmation.

-Along with your credit card details, a deposit of 50% is needed 60 days before the arrival date to secure the booking. The balance to be settled on departure.

-Children are welcome.

-Children are charged at the same rate.

-Tariff includes the New Zealand Goods and Services Tax of 15%.

Cancellation Policy

Cancellation Policy:

Cancellation of any booking must be advised in writing to:  enquiries@riverbirches.co.nz

If we are unable to replace a canceled reservation the following policies apply:

  • Cancellations made between 60-31 days before arrival incur a 50% cancellation fee for each night canceled.
  • Cancellations made 30 days or less before arrival and ‘no shows’ all incur a 100% cancellation fee for each night canceled (accommodation, activities, meals and services).
  • During the festive season period between December 21 and January 7, all reservations canceled fewer than 60 days before arrival incur charges for the total booking amount (accommodation, activities, meals, and services).
  • Along with your credit card details, a deposit of 50% is needed 60 days before the arrival date to secure the booking. As we are all affected by COVID we can amend any bookings that are affected by government travel restrictions for up to one year.
  • Dates may be changed subject to availability, otherwise, the cancellation policy applies
  • River Birches is not liable and cannot be held responsible for events outside of our control.